Whether you visit the agency in person or contact them by telephone, they will probably ask you some details about your move. One question will be when (date and time) that you'll pick up the vehicle and what your starting point and destination will be. They'll also want to know what time you'll be returning the vehicle.
Some agencies may even ask what you'll be moving. Give them a general idea of your move ("I'm moving a 3-bedroom home") and also tell them about any unusual items, such as a piano or boat. This will help the agency advise you on any additional tools that might help make your move go more smoothly.
