You're moving or relocating and you need to store some or all of your belongings. You've done the preliminary research and have decided on a few storage companies. Before you move, if you're able to visit the facilities in person, then call ahead and ask for a tour. If it is impossible to arrange an in-person visit, then you can conduct a in depth interview over the phone.
Either way, make sure you ask a lot of questions and if conducting a tour, there are a few observations you should note:
Questions
- What kind of security system do you have?
- Are the grounds patrolled, and if they are, how often?
- Are there smoke alarms in each building?
- Is there a sprinkler system in case of a fire?
- Does the facility allow smoking inside the buildings?
- Are there any limits to my access?
- Can you provide references?
- How many storage units do you have and what is the vacancy rate?
- Can I rent space on a month-to-month basis? If so, how much notice do you require to vacate the storage unit?
- Can you send me photos of your facilities, including a picture of an empty unit?
- Have you had any break-ins and if so, how did it occur?
Observations
- Are the grounds and inside the facility well taken care of?
- Are there large bushes or overgrown vegetation along the sides of the building? This may be a deterrent if you plan on accessing your storage unit at night. Women should be extra careful as this can provide a perfect hiding spot for potential attackers. Besides, the grounds should be neat and tidy and well groomed.
- Are both the inside and outside areas well lit?
- Is the security fence intact? Make sure you walk around the entire perimeter to make sure.
- What is required for someone to access the storage unit areas?
- Are the staff professional and courteous?
- Do you feel comfortable leaving your things in their care?
More information on how to find a reputable storage facility can be found in the article Storage: Where to Begin?
