Date Established:
Company established in 1928 as Return Loads Service, Inc. in Cleveland, Ohio. It arranged return shipments for independent moving companies moving goods from one city to another. When other companies began appearing around the country, Return Loads Service, Inc. adopted the name United Van Service.
Company Profile:
- 30.7% Market Share
- 500 agents across the United States
- 550 agencies in 135 nations around the world
- ISO 9001:2000 certified
- Free, no-obligation estimates
- "Quality Labor Certification" teaches standardized techniques for safe packing and loading
- Customer satisfaction survey program
Services Offered:
Provides local, state-to-state and international moves through its sister company, UniGroup Worldwide UTS. It also offers two distinct services: 1)United packs, loads and moves then unloads and unpacks (assembles furniture) or 2) You pack and load and they move. The second option cuts down on costs for those seeking a less expensive option.
Extra Services:
United offers customers their CityPointe service, an online resource full of great information about your new community. You can get information about: Education, Healthcare, Housing, Demographics, Climate and Crime. A great tool to help research buying and selling your home and provides information on temporary housing, including a reduction in fees.
Online Services:
United Van Lines offers an online estimate service, tracking service, so you can track your shipment quickly and easily and an online claims submission.
Complaints:
Under the name United Van Lines no incident report could be found. However, remember that United Van Lines will hire third party movers so check with the local name to ensure that their consumer complaint, if any, have been resolved.
In my city, I checked the local United Van Lines and in the last 36 months there have been no complaints lodged with the Better Business Bureau.
