Question: If I have a problem with a moving company, how do I lodge a complaint?
Answer:
There are several ways you can lodge a complaint against a moving company, but before you do, make sure you contact the company directly to try to resolve the issue. This is something you should know ahead of time, before you hire a moving company; do they have a complaint process? It's a sign of a good company if they do and also that tracking customer experiences is important to them. They should also provide you with a record of complaints and whether or not they were successfully resolved (to the customer's satisfaction).
Several online resources are available at your fingertips:
- Better Business Bureau offers a complaint registry and provides information on what kind of complaints they'll accept.
- Federal Motor Carrier Safety Administration provides an online complaint form or a toll-free number you can call.
- Federal Trade Commission (FTC) Bureau of Consumer Protection also provides an online form that you can fill out and submit.
- The National Association of Attorneys General gives a full contact list of Attorneys General to whom you may lodge a complaint. This is highly recommended.
- Rip-off Report.com has a lot of information on submitting and getting reports on companies. It's a great place to lodge a complaint and to view other other people's experiences as well.
